We take your privacy seriously. This document clearly explains how 1mcuci collects, processes, stores, and protects your personal information when you use our platform.
We built this platform with data security at its core, not as an afterthought. Here are our six privacy protection commitments to every user.
All data transmitted between your device and 1mcuci servers is protected with industry-standard 256-bit SSL encryption. No third party can intercept or read your sensitive information in transit.
Only authorised personnel with a genuine operational need are permitted to access users' personal data. All access is logged and periodically audited to ensure no misuse occurs.
User data is stored on servers equipped with high-grade encryption, automated backup systems, and multi-layered firewall protection. Our data centres meet stringent international security standards.
1mcuci has never and will never sell, rent, or trade your personal information to advertisers, data brokers, or any other third party for commercial purposes without your consent.
You have the full right to access, correct, or request the deletion of your personal data at any time via your account settings or by contacting our support team directly.
Our privacy policy is designed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect the rights of data subjects and ensure all data processing is carried out lawfully and transparently.
Welcome to the 1mcuci platform. We understand that your trust in us starts with how we handle your personal information. This Privacy Policy is written in plain language so you truly understand what we do with your data — not just a legal document that is hard to read.
1mcuci is a digital entertainment platform operating under valid terms and conditions. As the platform operator, we act as the data controller for the personal information you provide to us. This means we are responsible for ensuring your data is handled securely, transparently, and in compliance with applicable laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA).
This Privacy Policy applies to all users who access the 1mcuci platform via the official website, Android or iOS mobile app, or any other digital channel we operate. By registering or using our platform, you agree to the processing of your personal data as described in this document.
We only collect information that is strictly necessary to provide you with a safe, fast, and quality service. The information we collect falls into three main categories:
Every piece of information we collect has a specific and legitimate purpose. Below is a summary table explaining how we use your data:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account Management Registration, login, and identity verification |
Name, email, phone number, encrypted password | Contract performance |
| Transaction Processing Deposits, withdrawals, and financial records |
Bank details, transaction history, amounts | Contract performance |
| KYC Verification User age and identity verification |
Identification document, date of birth, photo | Legal obligation |
| Platform Security Fraud detection and account protection |
IP address, device data, activity patterns | Legitimate interest |
| Customer Support Responses to enquiries and complaints |
Communication records, account information | Contract performance |
| Marketing Communications Promotions, bonuses and offer information |
Email, phone number, user preferences | Consent (withdrawable) |
| Platform Improvement Usage analytics and new feature testing |
Anonymous usage data, session records | Legitimate interest |
We will not use your data for any purpose other than those stated above without first obtaining your explicit consent. Should we need to use your data for a new, unmentioned purpose, we will notify you and obtain the appropriate consent.
1mcuci does not sell, rent, or disclose your personal information to third parties for marketing or commercial purposes. However, there are limited situations where we may need to share your information with trusted third parties:
We work with selected third parties that assist us in the platform's daily operations, including payment gateway providers (DuitNow, Touch 'n Go eWallet, Boost, MAE), KYC service providers, server infrastructure providers, and cybersecurity service providers. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.
We may need to disclose your information to relevant authorities such as the police, courts, or regulatory bodies when required by Malaysian law or a valid court order. Such disclosures are made with care and only to the extent strictly required by law.
To protect the platform and other users from fraudulent activity, money laundering, or security threats, we may share certain information with industry fraud prevention systems or relevant regulatory bodies.
The 1mcuci platform uses cookies and similar tracking technologies to ensure a smooth and secure user experience. Cookies are small text files stored on your device when you visit our platform. The following are the types of cookies we use:
These cookies are required for the platform's basic functions such as login session authentication, transaction security, and platform navigation. Without them, the platform will not function properly. These cookies cannot be disabled as they are essential to your account's security.
We also use analytics cookies to understand how users interact with our platform — this helps us improve the user experience over time. These cookies can be disabled through your browser settings without affecting the platform's core functionality.
You can manage and delete cookies through your web browser settings. Most modern browsers offer options to block third-party cookies, delete stored cookies, or receive a notification before new cookies are saved. Please refer to your browser's help guide for more information on managing cookies.
We continuously invest in the latest security infrastructure to ensure your personal data is always protected. The technical and organisational security measures we implement include:
While we take all reasonable steps to protect your data, no system can guarantee 100% security. You also have a responsibility to keep your account secure by using a strong password and not sharing your login credentials with others.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:
To exercise any of the above rights, please contact our support team via Live Chat or email at [email protected]. We will process your request within 30 business days from the date we receive your complete request.
We retain your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by law. Retention periods vary by data type:
Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it can no longer be linked back to you. This deletion process is carried out automatically by our system on a scheduled basis.
1mcuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. We are committed to being transparent about any such changes.
When we make significant changes to this Privacy Policy, we will:
You are encouraged to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the 1mcuci platform after any changes are published will be considered acceptance of the revised policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist you:
For formal complaints relating to personal data protection that our team is unable to resolve, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications and Digital.
This Privacy Policy is in Bahasa Malaysia and this version shall serve as the authoritative reference in any dispute. This version was last updated on January 2026.
With enterprise-grade data protection and a platform trusted by thousands of Malaysian players, 1mcuci is the top choice for a safe and enjoyable digital entertainment experience.